Shipping and Returns

All plant orders will be posted Mondays or Tuesdays only using Express Postage. We will send the tracking numbers to your email address once we have handed over the package to AusPost. Kindly let us know if you did not receive any email (order confirmation and/or shipping confirmation with the tracking number). Buyers have the option to purchase Auspost insurance; please let us know in the comment section of "Your cart" prior to checkout. We guarantee that the products are carefully and safely packed, however, once the item is handed to the courier, we are not liable to any damages caused by Australia Post. 

Make sure to provide the correct delivery details as we would not do a refund for incorrect delivery details provided to us.

You are welcome to add items to an existing order and can combine shipping. We will then refund later your savings from combined shipping, if applicable. If you have already paid for shipping from your previous purchase, please use the code addorder so you do not need to pay for the shipping again. We will pack all your orders together if applicable. Otherwise, we will refund your extra shipping cost paid. 

Local pick up is available in Clarkson, Western Australia. Please use the code pickuponly and let us know in the comment section of "Your cart" prior to checkout your preferred schedule of collection. You can also send us a message through our Facebook/Instagram page @floramagnificaau to arrange collection. We will refund the postage fee paid if you have done so.

Plants and Holy Shoots! cannot be returned or refunded once sent. When the plants left our care, safekeeping is the responsibility of the buyer. However, feel free to send us a message if you are unsure of the required growing conditions of your new plant babies. We are more than happy to help!

Purchased items may be refunded only when they have not been shipped yet and this will incur a 10% processing fee.